ITIL Foundations V3.0 - SPRING 2010 PROMO

SAVE NOW on this HOT CERTIFICATION!

ITIL Foundations continues to be one of the fastest growing IT certifications worldwide.

Full ITIL V3.0 Accredited Certification Training.
Includes review and exam on day 3.


...This is the best training that I have experienced in years! Thank you XtraNet for the great course and the awesome instructor...

Objectives

• Prepare for the V3 ITIL Foundations Exam
• Understand Service Management as a Practice
• Understand the Service Lifecycle
• Understand the key principles and models that support the Service Lifecycle
• Understand supporting processes, roles and functions

Who Should Attend

• Project Managers NOTE: This course will fulfill the continuing education requirements for the PMP credential (20 PDUs) - ask us for details
• IT Professionals working within organizations that are using the ITIL framework
• IT Professionals providing services to organizations using or considering the ITIL framework

Prerequisites

Familiarity with general IT knowledge and terms.

Course Modules

Module 1: Introduction

• ITIL beginnings
• IT Service Management
• Governance
• Good Practice

Module 2: Service Management as a Practice

• Service Management
• Functions and Roles
• Processes
• RACI

Module 3: The Service Lifecycle

• Lifecycle Approach
• Core Publications and 5 stages of the lifecycle

Module 4: Service Strategy

• Goals and key concepts
• Processes

Module 5: Service Design

• Goals and key concepts
• Processes

Module 6: Service Transition

• Goals and key concepts
• Processes

Module 7: Service Operation

• Goals and key concepts
• Processes

Module 8: Continual Service Improvement

• Goals and key concepts
• Processes

Module 9: Technology and Automation Support

• Integrated Tool
• Tool Requirements and Selection
• Service Automation