XtraNet Training Courses

Customer Service Skills for Technology Professionals

Course Code:SSCS

Length:2 Day(s)

Price: $995 CDN

Industry statistics indicate that:

Less than 30% of customer satisfaction relates to technical skills and knowledge
Over 70% of customer satisfaction relates to the service and communications skills of the individual

Everyone plays a part in serving customers in all different types of professions. These customers can be internal customers or external customers. Having the right skills to be able to interact with your customers effectively is a crucial part of anyone's career.

All customers are important and every time you interact with a person it is another opportunity to make them feel important and appreciated.

We sell and support technology products BUT we service our customers as people!

SOUNDS EASY but how will you respond when that phone rings with a customer on the other end of the line? ... find out in this unique and interactive class.

Communications Skills for IT Service and Support Professionals

Course Code:COMM-2

Length:2 Day(s)

Price: $995 CDN

Communications Workshop

Course Code:COMM-1

Length:1 Day(s)

Price: $800 CDN

Your communication skills impact everyone that you deal with!

Learn to use proven techniques to improve your communications with co-workers and create positive service relationships with customers.

This course is great to run for a group or team training event and the subjects and exercises can be tuned to specific objectives for your session.

The key focus in this workshop is to discuss concepts and then focus on scenarios and role plays for practice and experience - lots of fun learning!